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How can I purchase tickets?All ticket purchases are made online, from this website. We recommend purchasing your tickets well in advance so you don't miss out. Any tickets not purchased from this website are not valid. Tickets can not be purchased over the phone. Purchase tickets here.
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I didn't receive my tickets in my email!It can be easy to mistype your contact details when purchasing tickets. If you did not receive an email to your chosen address upon purchasing tickets, please check your spam folder. If you still have not received it, please email us at info@eclipsetoowoomba.com.au with your full name, correct email address and best contact number.
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Is it possible to pay by cash at the gate?No, tickets are only available through the Eclipse website.
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Do I need to print my ticket?No. Your ticket will be delivered electronically to your email address with a QR code. Simply display the QR code on your phone at the entrance gate and it will be scanned.
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Can I re-name my ticket?If you find you are no longer available to attend, you can give your ticket/s to a friend or family member without the need to change the name on the ticket. Tickets are scanned at the entrance gate and are only valid for one entry per ticket.
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Do you accept Companion Cards?Yes, please bring your Companion Card along with your purchased ticket, and we will be happy to admit your carer or companion, free of charge, at the entrance gate.
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Do babies need a ticket?Yes - babies and toddlers between 0-2 years old are admitted free of charge however they require a $0 Infant ticket to enter. Please add your required $0 Infant tickets when purchasing your tickets. Children aged 3 and older require a valid Child ticket to enter.
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Fees/surchargeA credit card surcharge applies to each transaction. This is calculated at 1.5% + $0.30 and displayed in the sub-total before the payment is finalised. Additionally, a 6% fee applies to each transaction and this is charged by our ticket software provider. The fee is displayed below the sub-total and is labelled 'fees'.
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If I am unable to attend, can I reschedule the visit or be refunded?Due to the limited number of sessions, we can not offer refunds. However, you can attend at another time, and we will honour the purchase provided that you reschedule at least 48 hours before your booked session time. We want everyone to have the chance to experience this magical journey! You can reschedule your booking from the ticketing link in the ticket confirmation email sent to your nominated email address. Rescheduling must take place at least 48 hours before your booked session time. If you try to reschedule within 48 hours of your booked session time, you will not be able to.
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My booking includes several people, should we all arrive at the same time?We recommend that your party arrives at the same time, however entry can be made separately if your party members have access to the tickets as well.
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Do you sell gift cards to Eclipse?Yes, if you would like to purchase a gift card to Eclipse for a loved one, please click here.
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Final week, midweek special - 20% off- Final week, midweek special - 20% off tickets - Monday, Tuesday & Wednesday nights 20% discount is automatically applied, no discount code is required. Applies to all sessions from 8-10/4. Adult tickets are reduced to $12, child tickets are reduced to $8 and family passes are reduced to $34
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How soon do I need to arrive before the show?Please arrive 10 minutes before your session to ease waiting times and leave yourself enough time to get to the entrance.
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How long is the show / journey?The Eclipse LUNA Light Journey can be enjoyed at your own pace. On average the journey takes between 45 - 90 minutes to enjoy every installation.
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Where is the entry and exit?The entry to Eclipse is at the stone entrance arch on Lindsay Street. The exit to Eclipse is also located on Lindsay Street, perpendicular to Hawthorn Street.
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What do I wear?The entire LUNA Light Journey is set within Queens Park Botanic Gardens and the ground may be uneven or wet (if it's been raining heavily) so please wear appropriate clothing and enclosed footwear.
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Can I take pictures and videos?Please! We're even having a photo competition with a fantastic $250 prize on our Instagram page. Follow the Eclipse Toowoomba Instagram and share your photos, using the hashtag #eclipsetoowoomba to enter. The prizewinner will be announced following the conclusion of the show. Pro tip - turn off the flash on your camera for more vivid photos 📷
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My booking includes several people, should we all arrive at the same time?We recommend that your party arrives at the same time, however entry can be made separately if your party members have access to the tickets as well.
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What happens if it's raining?Eclipse will go ahead in the event of rain or wind, so check the weather forecast and dress appropriately; be sure to bring a rain jacket and/or an umbrella. Encouragingly, any drizzle on a given night would provide visitors with a unique experience because it creates another medium upon which the lasers and lights reflect. If the weather presents a safety risk, for example, a severe storm, we reserve the right to close Eclipse, to ensure the safety of our staff and visitors. Cancellation: If we need to cancel certain sessions on a given night, an email and/or SMS will be sent to all ticket holders. A notification will also be posted on our Facebook page. Guests can reschedule their visit by following the directions in the supplied email.
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Are restrooms available?Yes, there are restrooms around Queens Park
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Can I bring animals?Domestic pets, including dogs are not permitted in the Botanic Gardens. However assistance animals, including those trained to assist a visually impaired person, are permitted inside Eclipse.
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Will Eclipse close later during the school holidays?Eclipse Toowoomba's opening hours remain the same over the duration of the show. Eclipse features a low-sensory session nightly at 6pm with general sessions starting at 6:15pm. From Sunday to Thursday night, the last session begins at 9:30pm in Queens Park. On Friday and Saturday night, the last session begins at 10:15pm. Eclipse is the perfect family activity over the Easter School holidays. The Luna Light Journeys we hold in cities across Queensland and New South Wales tend to see their final week of the show sell-out well in advance. Therefore, with the school holidays starting on Friday 29 March and running until Sunday 14 April, we encourage you to book tickets early so you don't miss out.
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About EclipseEclipse is a bespoke Luna Light Journey created by LASERVISION and presented by Toowoomba Regional Council. LASERVISION's incredibly popular Luna Light Journeys are in seven cities across three Australian states (QLD, NSW and VIC), each appearing for a limited run of nights. Please email enquiries to - info@eclipsetoowoomba.com.au
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Where do I park? / How soon should I get there?Due to limited parking in the two Queens Park parking lots and the need to walk to the entrance, please arrive 15 minutes before your booked session time. 🚗 Where possible, carpool with family and friends 👣 If you live close by, we encourage you to walk to avoid parking congestion 🅿️ Limited g𝐞𝐧𝐞𝐫𝐚𝐥 𝐞𝐯𝐞𝐧𝐭 𝐩𝐚𝐫𝐤𝐢𝐧𝐠 is located off Lindsay Street (car park) and Chalk Drive (car park). Please note these parking lots can become busy with the turnover of sessions ♿ Limited a𝐜𝐜𝐞𝐬𝐬𝐢𝐛𝐥𝐞 𝐩𝐚𝐫𝐤𝐢𝐧𝐠 is located in the above mentioned car parks as well as on the streets surrounding the Botanic Gardens and is subject to availability 🅿️ On-street parking is available in surrounding streets. Please be conscious of our neighbours, and don’t park over driveways
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Is there somewhere to purchase food and drinks?Queens Park is located a short 3-minute drive to Toowoomba City where there is a vast array of restaurants, pubs and bars to visit.
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Can we journey through Eclipse with prams?Please be aware that Eclipse is set in the Botanic Gardens. The surfaces include compacted paths, paved paths and grass. Navigating with a pram shouldn't pose any problems.
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Do you accept Companion Cards?Yes, please bring your Companion Card along with your purchased ticket, and we will be happy to admit your carer or companion, free of charge, at the gate.
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Is Eclipse wheelchair accessible?The LUNA Light Journey is set in the Botanic Gardens along a path approximately 600m long. The surfaces include compacted paths, paved paths and grass. The trail has a slight change in gradient and no steps. We recognise that the trail may be difficult for those with mobility aids.
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Is this a good activity for children, elderly people or people with reduced mobility?Eclipse is an outdoor event set in the Queens Park Botanic Gardens. Although we have done our best to make the walking trails as accessible as possible, we advise you to consider if this trail suits you. After heavy rain the ground may be wet, making it difficult for those with mobility issues or people with prams. Please dress accordingly and wear appropriate footwear.
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Can I bring animals?Domestic pets, including dogs are not permitted in the Botanic Gardens. However assistance animals, including those trained to assist a visually impaired person, are permitted inside Eclipse.
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Will Eclipse feature flashing lights?No installations contain repetitive flashing or strobing lights. Due to the nature of an immersive light show, however, if you or anyone in your family have an epileptic condition, please consult your doctor before attending.
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Do you offer low sensory sessions?Yes, there is one low sensory session nightly, starting at 6pm. Low sensory session information: The earlier start time provides more ambient lighting which lessens the impact of the lights. Additionally, each low-sensory session contains fewer people to assist with ease of navigation along the path. Attendees can fully immerse themselves in the experience without feeling overwhelmed or overstimulated. We encourage patrons to bring earmuffs/headphones to our low-sensory sessions to test volume level. The sensory sessions provide a safe and inclusive space for everyone to enjoy Eclipse.
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How have we considered the flora and fauna at Queens Park Botanic Gardens in the creation of Eclipse?Through the creation of Eclipse, we have strived to minimise any impacts to flora and fauna as much as we can. The show will impact approximately four hours of darkness nightly, so will still provide nighttime hours for nocturnal animals to forage. As Queens Park is large, it is considered that there is space for nocturnal animals to continue to forage away from the lights and pedestrian flow of the show. Through the planning of Eclipse, we have identified every possible way to minimise impacts on our nocturnal animals whilst still allowing the community to enjoy Queens Park differently.
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Will the lights affect nature?Our priority is minimising harm to the trees, plants and animals within Queens Park Botanic Gardens. We have specially designed installation devices and methodologies that enable the lights to hang from the trees without harming them. We also encourage our community to stay on the guided pathways to minimise damage to the surrounding foliage.
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What happens if it's raining?Eclipse will go ahead in the event of rain or wind, so check the weather forecast and dress appropriately; be sure to bring a rain jacket and/or an umbrella. Encouragingly, any drizzle on a given night would provide visitors with a unique experience because it creates another medium upon which the lasers and lights reflect. If the weather presents a safety risk, for example, a severe storm, we reserve the right to close Eclipse, to ensure the safety of our staff and visitors. Cancellation: If we need to cancel certain sessions on a given night, an email and/or SMS will be sent to all ticket holders. A notification will also be posted on our Facebook page. Guests can reschedule their visit by following the directions in the supplied email.
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